FAQ'S + SOLUTIONS
HOW LONG DOES IT TAKE TO CLEAN THE CARPET AND HOW LONG WILL IT TAKE TO DRY?
No home is the same, but typically the cleaning lasts 1-2 hours with a 4-6 hour drying time. These times will vary depending on the size of the home and condition of the carpet.
WILL IT STILL LOOK GOOD WHEN IT'S DRY?
The fear of those dreaded soiled areas returning is a major concern among those considering carpet cleaning. We will go over a few of the factors that can cause re-soiling. Low-quality products are often very soapy, high in alkalinity or both. Soap leaves behind residue that attracts more dirt. High alkaline cleaners have a pH of around 12-13 and above when cleaning residential carpet. Cleaners like these will get the job done because of their strength, but will cause more harm than good. The carpet fibers will become weakened, thus losing their ability to trap dirt. Instead, they become like a sponge that attracts dirt. The same result is true with improper extraction methods. Most cleaners will use a prespray to loosen the soil as you should. The prespray attaches itself to the soil and waits for the extraction solution to take it and the dirt away. If the prespray isn't properly extracted, whatever is left will attract dirt. Even if extracted, it's important to rinse once the cleaning is complete. The rinsing agent is a low pH, which means it allows the carpet to return to its normal state. It should also be noted that one product does not clean all carpet types. It is important that the cleaning technician first identifies your carpet fiber type to ensure the correct methods and products will be used. Over-wetting is probably the most common reason for resoiling when cleaning residential carpet.
DO YOU REUSE DIRTY WATER?
For some reason this question is more common than you think. Our answer is simple: NO. For truckmounted cleaning, the dirt removed from carpeting is routed to our waste tank , so it never mixes with the constant flow of fresh water coming in through our cleaning tools. For portable cleaning, we use one container for filling and one for dumping - so again, no we do not reuse the water, it's always fresh.
IS HOT WATER EXTRACTION BETTER THAN DRY CLEANING?
This is also a very common question. When cleaning residential carpet, hot water extraction is the preferred method of cleaning by most carpet manufacturers. We believe it is the most thorough cleaning. Most fears of hot water extraction can be resolved when the cleaning company does the job professionally and correctly. This doesn't mean that other methods aren't effective - we have the knowledge and expertise to choose the correct method to ensure the best results.
WILL THIS COME OUT?
"This" can be a number of things from shoe polish, wine, colored foods and beverages, pet stains, etc. The carpet cleaning industry has provided very useful and effective products. However, there is no guarantee that these "things" can be removed. Usually a spot can be removed, but stains are more than likely permanent.
HOW WILL MY TRAFFIC AREAS LOOK ONCE CLEANED?
Traffic areas are the areas most walked on in a home. These are usually entryways, hallways, and/or common walking areas in bedrooms, living rooms, etc. An area rarely or ever walked on (for example, under the couch) will of course look better than a traffic area once cleaned. This does not mean the traffic area is still soiled. If you wear glasses and the lens gets scratched or cracked, what used to look clear is now distorted. Even once you clean the lens, you cannot clean away the scratch. The same is true with carpet fibers. After months, years, decades of walking the same pattern on a given area, abrasion occurs, meaning the fibers become scratched. Even once cleaned, the fibers give off a look of distortion. There are products that help combat abrasion, but again this not a guarantee.
IF YOU HAVE ANY OTHER QUESTIONS, PLEASE FEEL FREE TO CONTACT US: (510) 379-9329.