Frequently Asked Questions


Are your products safe?

Yes, all of our products are 100% bio-degradable and very effective at safely cleaning your carpet, rugs and upholstery. For those who desire, we also have the option of 100% green cleaning products. These are especially helpful for those with certain sensitivities, as the solution is 100% odor free.

Do I need to block off a large window for your arrival time?

No. You have better things to do with your time than to wait 3-4 hours for us to arrive. If your appointment is at 9am, we will be there, promptly at 9am.

Do I need to vacuum before the cleaning?

It's not required - either way we vacuum the areas before cleaning. Up to 70% of dirt and soil is Dry Particulate, so to begin cleaning right away would only create mud. You wouldn't want mud on your carpet and upholstery and neither do we.

Will the cleaning leave residue?

Pre-spray and cleaning solutions extracted with hot water, isn't enough. We will always use Fiber Rinse, which dramatically decreases resoling. The carpet isn't truly clean unless it is thoroughly and professionally rinsed. Rinsing returns the carpet to it natural pH levels, which allows its resiliency to remain strong for years to come.

How long will the cleaning and drying take?

This varies based on the size of the areas being cleaned, the condition of the areas, and weather. Typically, you can expect the cleaning to take 1-2 hours with drying times ranging from 6-8 hours - sometimes more when restorative cleaning is needed. Our powerful suction and air blowers, leave your areas as dry as possible prior to us completing the cleaning. We will also provide shoe covers so you can freely walk through your home without restriction.

How do you determine your pricing?

We price our services in a way that allows us to consistently provide the most memorable, quality and effective cleaning experience. You never have to worry about us upselling or using bait and switch tactics. Our pricing is highly competitive, easy to understand and reflects the value we desire to bring to each of our clients.

Still have questions? We'd love to get them answered for you: | (510) 344-8375